Standard rental insurance and optional
insurances
All vehicles are insured with a full comprehensive policy
underwritten by Middle Sea Insurance (Malta) plc. This covers the damage to the rented
vehicle and third parties (conditions and exclusions apply –
see below). A copy of the insurance policy terms
and conditions is available on special request most important of which
are detailed below:
Age
Requirements
Our standard
policy covers drivers aged between 25 and 70 years. A full license held for at least 2
years must be presented at time of rental. Young drivers aged 21-24 years and
mature drivers aged 71-75 years may be insured at a daily premium charge.
The F.D.W.
option (listed below) is not available for young or mature drivers so a
minimum excess charge always applies.
Deductible
/ Excess Amounts
The renter’s
financial responsibility is limited to the excess (deductible) amount of
EUR500 on mini, economy and compact cars (groups A-K) or EUR700 on all
other car groups (vans, executive and convertible cars).
The excess
charge is payable to file an insurance claim in all circumstances of
damage, whether resulting from accident, theft, attempted theft, fire,
hit and run situations, vandalism or other. In cases where damages are minimal and
repair costs amount to less than the excess amount, the renter’s
liability will be limited to the actual damage repair cost including any
administration expenses, loss of use of the vehicle and other costs
determined by the company at the time.
The excess
charge will not be payable if a Third Party accepts liability (in
writing) for any damage or accident.
The vehicle’s insurance policy is subject to strict
terms and conditions, most important of which are outlined below.
Super
Collision Damage Waiver (S.C.D.W) Insurance
The renter may
optionally purchase Super Collision and Theft insurance (S.C.D.W) to
waive 75% of the standard excess liability in case of any damage /
accident / theft / vandalism etc... (eg: EUR500 will become EUR125).
The discounted
cost of this optional insurance is listed on our booking page. A higher
rate may apply if purchased at time of rental.
Full
Damage Waiver (F.D.W) Insurance
The renter may
optionally purchase Full Damage Waiver insurance (F.D.W) to waive 100% of
the standard excess liability in case of any damage / accident / theft /
vandalism etc... (eg: EUR500 will become EUR0).
The discounted
cost of this optional insurance is listed on our booking page. A higher
rate may apply if purchased at time of rental.
The vehicle’s insurance policy is subject to strict
terms and conditions, most important of which are outlined below (see
exclusions for FDW)
Personal
Accident Insurance (P.A.I)
This insurance
is optionally available at a daily charge to cover the driver and
passengers’ medical expenses in case of bodily injury including death, loss of sight, loss of
limbs, permanent and/or temporary or partial disablement. The policy will
pay according to the type of injury and on the basis of the benefit
levels indicated in your policy.
The discounted
cost of this optional insurance is listed on our booking page. A higher
rate may apply if purchased at time of rental.
Additional
Driver Insurance
This insurance
is optionally available at a daily charge to cover more than one driver
on the rented vehicle during the rental duration. All additional drivers
must present their driving license at time of rental to be insured.
The discounted
cost of this optional insurance is listed on our booking page. A higher
rate may apply if purchased at time of rental.
Wheels,
Glass and Tyres Insurance (W.G.T)
This insurance
is optionally available at a daily charge to cover the vehicle’s wheels,
tyres, rims and glass components (windows, side mirrors, windshield
etc...). This insurance costs between €3.50 - €5.90 / day depending on
type of vehicle.
The discounted
cost of this optional insurance is listed on our booking page. A higher
rate may apply if purchased at time of rental.
Accidents
or Damages
Renters must
contact Active car rental at the first possible instance following any
road accident or damage to the vehicle no matter how minor or the way the
damage occurred. Our staff will
assist and instruct the necessary procedure for legal and insurance requirements.
The renter will be required to file a police or traffic warden report
and then visit our nearest location to compile an insurance claim and
other required formalities.
Payment of the applicable excess charge, claim administration fee
(detailed below) or repair costs (depending on the circumstances) will be
required right away.
Dependent on the
circumstances Active car rental reserve the right not to replace the
vehicle.
Failure to complete the necessary formalities
(report, insurance claim etc...) at the first possible instance may
automatically void insurance cover making the renter liable for all
repair costs of the rented car and third parties, including loss of use
of the vehicle whilst it is being repaired.
Insurance claim administration fee
In the event of
an accident whereby an insurance claim is required to cover the necessary
repairs, a claim administration fee of €59.00 euro is payable by the
renter to cover the company’s administrative costs associated with filing
such claim and related formalities. This fee is payable in all
circumstances requiring a claim irrespective of any insurance waiver
option purchased.
Exceptions to the Full Damage
Waiver Insurance (F.D.W)
The full damage waiver insurance exempts the
renter from paying an excess charge required to open an insurance claim.
However any damage to the following is not covered by the vehicle’s
insurance and is payable by the renter:
Antenna, trays, car key, damage to car lock , personal belongings,
GPS Navigation systems, loss or damage to keys , windshield wipers,
glass, mirrors, wheels, tires, spare key and car jack, hubcap, lights,
gas cap, warning triangles, damage to the upholstery of the car, extreme
dirtiness in the car, underside damage, damage due to negligence, tire
punctures and burst tires, fuel errors, damage to child seats and baby
seats, lack of electricity because of forgotten turn on electrical
devices.
The car rental company, in any case, is not
obligated in replacing a flat tyre or damages in radio. Damage caused by
drunk driving or negligent driving and consequent expenses will be at the
renter’s expense. Car radios/CD players/stereos are not insured
against damage or theft. Any unnoticed and unreported accident or
damage to the vehicle may be interpreted as negligence and will be
charged to the renter.
The insurance company may at its own
discretion decline coverage should there be suspicion of the car being
driven under the influence of drugs or alcohol, proven reckless driving,
if the car was driven by any person other than the insured and for any
other reason listed on the back of the rental agreement signed on
collection of the vehicle.
Vehicle
damages
Vehicles will be checked for existing damages by our staff prior to
commencement of rental. Any damages
will be noted and marked in a vehicle damage report which the renter must
sign when collecting the vehicle.
Renters are urged to check the vehicle properly at the start and
the end of their rental and to notify our staff of any damage not found
on the damage report.
At the end of the rental clients have the option to return the
vehicle at the company’s nearest garage location, where a full inspection
will be carried out in the renter’s presence to ascertain any possible
new damages. Vehicle inspections
are only carried out at the company’s garage locations during office
hours and after the vehicles are washed off any dirt and dust.
Should the renter select to drop off the vehicle at any other time
or location, he is automatically authorising the rental company to carry
out the inspection in his absence and to charge his credit card with the
repair cost and related expenses for any damage which may have occurred
during the rental.
Any insurance or excess waiver option purchased will automatically
be voided if damages are not reported as outlined above.
Personal
belongings
Any vehicles left in the car during or at the end of a rental are
the renter’s responsibility. Active car rental or any of its contractors
will not be held liable for any damage, loss or theft of any belongings
left in the rented vehicle.
The excess amounts for which renters are
responsible are determined by the rental company and not by the insurance
company.
General conditions of hire, optional services
& rental extras
Vehicle
delivery & collection
Active Car
Rental offers a vehicle delivery and collection service to any location
or address in Malta & Gozo. The charge for this service is clearly
indicated on the booking process and your confirmation voucher.
Active car rental will always try to deliver
cars punctually, however due to traffic and other operational reasons
sometimes beyond our control, delays may occur. Renters are kindly asked to allow a 20 minute
margin either way from the time booked. Longer delays may mean other
problems with the booking and in such cases clients should telephone on
(356) 21239421. Clients in Gozo
are kindly asked to allow a one hour margin since the ferry may have
impact on delivery timings.
After
Hour rentals
All rentals
commencing between 7pm and 7am (any location in Malta & Gozo), or on
Public Holidays are subject to a one time
“Out of hours”
charge. This charge is clearly
indicated on our booking process and your confirmation voucher.
Baby
Seat Rentals
Child seats,
newborn baby seats and child booster seats are available for hire at a
daily charge. These must be ordered in advance when making your
reservation. The discounted cost to rent baby seats is listed on the booking
page. A higher rate may apply if
not pre-booked and purchased at time of rental.
Clients are
advised that our staff do not fit baby seats in the car. Baby seats
must be fitted by the renter.
24hr
Road assistance & breakdown service
This service is provided by our contracted road assistance company
and is offered free of charge with all our rentals. In case of any breakdown, damage, flat
tyre, mechanical fault, vehicle malfunction or any other reason requiring
assistance, our contractors are to be contacted to send the required
assistance. The phone number is
provided with the vehicle key tag.
Flat
& punctured tyres
The 24hr road
assistance contractors will provide free assistance to replace a flat
tyre with the spare wheel; however tyres, rims and wheels are not
covered by the standard rental insurance. Tyres,
wheels and/or rims damaged during rental are at the renters’ expense. Renters are required to have these
replaced or repaired forthwith at the nearest station at the first
possible instance. The cost of any repair or replacement will be refunded by the company only
if the W.G.T. insurance is purchased in advance or if replacement is
required due to normal wear.
Should a second
flat tyre occur following a span of 24 hours from the first instance, the
required assistance service may be subject to a charge since an
additional wheel may need to be delivered or the vehicle towed to the
nearest repair shop.
Parking tickets / Traffic
violations / Overspeeding Fines
Any parking tickets, traffic offences, over
speeding fines or contraventions will automatically be charged to the
renter’s credit card during or after time of rental either by the company
or directly by the local enforcement services.
An administration fee of 15 euro + 17% tax
(€17.70) applies to any contraventions paid by the company on the
renter’s behalf.
CVA charges (traffic
congestion)
A vehicle traffic
congestion charge may apply if the vehicle is driven into Valletta city
centre. This charge normally amounts from 1 to 4 euro depending on
duration of stay in Valletta centre.
An administration fee of up to €5.90 is payable for any CVA
charges paid on the renters behalf.
All CVA related charges will be automatically charged to the
renter’s credit card, usually one to two months after termination of
rental.
Lost & Stolen car keys
Car keys are not
covered by the vehicle’s insurance.
The renter is responsible for any loss or damage to the car key during rental. In cases where a vehicle is locked
inside the car or lost a charge will apply for delivery of the spare key
and any work involved to replace the lost key. In the event that the car
key is lost, the renter is required to file a police report and will be responsible
for the cost to replace, cut and recode the key(s). A charge for loss of use of the vehicle
may also apply since the vehicle cannot be rented out without a spare
key.
Disclaimer: Car Stereos / CD /
radio cassette players
Vehicle descriptions may include features
such as car radio/stereo/CD player however the cost of installing,
repairing or replacing these features is not built into the rental
charges and therefore Active car rental reserve the right to supply
vehicles without these features. Such cases are rare and normally caused
by circumstances beyond the company’s control since stereo/CD is a
standard feature on the majority of the vehicles.
Cancellation
Policy
Bookings effected through our website are on “special offer” and
are therefore subject to the following cancellation policy.
If a booking is cancelled by email at least
14 days before pick up time, any deposit will be refunded (in euro
currency).
If the booking is cancelled 3-13 days before
pick up time, all funds except a cancellation fee of EUR 50.00 will be
refunded.
The full rental cost will be payable and no
refund given if the booking is cancelled within the last 72 hours of pick
up time.
Active Car
Rental reserves the right to offer preferential cancellation terms for
special circumstances and repeat clients.
The above terms &
conditions are part of the rental conditions on the rear of our rental
agreement which should be read at time of rental.
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